MaryEllen Rubenstein of CENTURY 21 Redwood Realty

This is the 2nd house ME has sold for us. The current sale has been a 2 yr process. ME came over twice in the last 2 yrs to work with us on how to best get ready for a sale (but we werent even sure we were ever putting it on the mkt). The showing and sale were easy because of ME's expertise and approach to really work for us. She even provided extensive guidence (when asked) regarding our purchase of a new home in Crozet (out of her region). She reviewed contracts and helped us ask the right questions. She was the most critical and influential member of our team in our relocation. We could not have done it without her. We received an over asking price offer (2 actually) within 4 days of the listing. Signage was very tasteful. The photos/videos and brochures were lovely and really depicted our home in the best possible light. She is simply amazing. I couldnt imagine selling or buying from anyone else. There were some challenging moments with the buyer but ME professionally, kindly and diplomatically worked thru them tot everyone's satisfaction. The staff were great. We were working with staff from another company on our buy-side which was much more challenging to work with. The Century 21 staff were efficient, timely, professional and personable. She's the best! I highly recommend her.

It says a lot when your agent loses sleep the night you're waiting to hear if your offer is accepted. We can tell she truly cared about finding the house that was meant for us. Mary Ellen worked with high attention to detail at every step of our journey. As a first-time home buyer, she carefully explains aspects of the home evaluation and terms of purchase. She also went above and beyond to protect us from potential extra costs from our seller requests. She made herself available at all times and worked quickly with the seller's agent to get us answers. We cannot thank Mary Ellen enough for her help in buying our home!

We were referred to Mary Ellen by my cousin. Mary Ellen provided excellent service and representation. She was invariably early to all appointments. She was scrupulously ethical in all of her dealings with us and other brokers and sellers. She was proactive in researching and finding homes for us. She was very flexible and responsive in meeting us to look at properties. She even re-arranged her vacation so she would be available to show us houses. She carefully explained all of the terms of the contract of sale and provided good advice in making offers on houses. She was aggressive on our behalf with the seller's broker in seeking to resolve issues with our house and the homeowner's association. She also saved us from attending a separate closing with the seller. Most importantly, she was understanding, careful, and knowledgeable about the real estate market in Virginia. Mary Ellen was always responsive to our communications by text, email, and phone. This was true no matter the day or time of day. When we were in the process of making offers on properties, she would make herself available to answer our questions and get the offers to the sellers. She provided excellent customer service.

Working with Mary Ellen was an absolute pleasure. As first-time homebuyers, my girlfriend and I were unsure about the whole process, but she guided us through with incredible expertise. She helped us put in an offer and closed the deal in less than a month! The entire experience was seamless, thanks to her dedication and attention to detail. Her ability to understand our needs and find the perfect property was truly impressive. I can't thank her enough for making our dream of owning a home a reality. I highly recommend her services to anyone seeking a knowledgeable and efficient real estate agent. Our real estate agent's exceptional communication skills truly set her apart. Throughout the entire process of purchasing our first property, she kept us informed every step of the way. Whether it was explaining complex terms, providing updates on the negotiation process, or addressing our concerns promptly, she was always just a phone call or message away. Her ability to convey information clearly and effectively made us feel comfortable and confident in our decisions. Her responsiveness and willingness to listen to our questions showcased her commitment to ensuring a smooth and transparent experience. It's evident that her outstanding communication skills played a pivotal role in making this journey an enjoyable and stress-free one.

Throughout the process of selling my home recently, MaryEllen was the utmost professional. Her thoroughness in handling details, her constant and excellent communications, and her promptness in handling any of the my concerns were consistent from beginning to end. And, in the end, she got me a good price! As a result, she put me at ease throughout the entire process. I would without any hesitation recommend MaryEllen Rubenstein to anybody looking for a truly professional realtor.

Mary Ellen was fantastic! Very thorough, organized and a tremendous communicator. Would completely use her again and highly Recommend her!